SONIQ Confidence 18 Months Warranty

This warranty applies to refurbished items bought from the SONIQ online shop and SONIQ ebay shop. Refurbished items mean there may be physical damages such as scratch and dent; these cosmetic defects do not affect the product’s functionality. These units have been tested by our technicians and are in full working conditions. Subject to the terms and conditions below, SONIQ warrants that the Product will be replaced or repaired, if defects have occurred in the Product during the SONIQ Confidence Warranty period of 18 months. To receive this warranty, customer must register the product on the SONIQ website within the first 3 months of purchase. This warranty covers the original purchaser only and it is not transferrable if the Product is sold by the original purchaser.

If a defect covered by the warranty appears, SONIQ will, in its sole discretion, either:

  1. repair or replace the Product or the defect part of the Product free of charge; or
  2. cause the Product or the defective part of the Product to be replaced or repaired by an authorized repair agent.

If the Product is capable of retaining user-generated data, repair of the Product may result in the loss of the data. User-generated data means any data stored on goods.

SONIQ reserves the right to replace the Product or defective parts of the Product with a product or parts and components of similar or better quality, specification, grade and composition where an identical product or component is not available. Products presented for repair may be replaced by refurbished goods of the same type rather than being repaired. Refurbished parts may be used to repair the Product. If the Product is returned within 30 days of purchase, SONIQ will cover the repair cost including the freight cost of transporting the Product to the repairer and back to customer. If the Product is returned outside 30 days of purchase, SONIQ will cover the repair cost only.

Exclusions

The SONIQ Confidence Warranty will not apply where:

  1. the defect in Product has arisen due to the purchaser’s failure to properly install, use and maintain the Product in accordance with SONIQ’s instruction, recommendation and specifications;
  2. the Product has been used other than for the purpose for which it was designed;
  3. The defect has arisen due to, misuse, neglect, accident or abuse;
  4. the alleged defect is within acceptable industry variances;
  5. the Product has been repaired, altered or modified which are not authorised by SONIQ or an authorised repair agent;
  6. the serial number on the Product has been removed or altered;
  7. the Product has not been registered;
  8. verification of the serial number or original proof of purchase cannot be produced;
  9. SONIQ or its authorised repair agent cannot establish any fault in the Product after testing.
  10. there has been unauthorized access to internal components of the Product; or
  11. the Product has been subject to abnormal conditions, including environment, temperature, water, fire, humidity, pressure, stress or similar.

The SONIQ Confidence Warranty does not extend to:

  1. physical damage,rechargeable batteries;
  2. the defects caused by or resulting from causes not attributable to faulty parts or the manufacture of the Product, including but not limited to, defect caused by misuse, neglect, abuse, accidental damage, improper voltage, liquid spillage, vermin infestation, software, or any alterations made to the Product which are not authorised by SONIQ our authorised agents;
  3. LCDs (Liquid Crystal Display) or plasma panels where there is a small number of defective cells (pixels). An LCD/plasma panel consists of millions of tiny cells (pixels). During the normal manufacturing process, a few cell defects may occur. Those tiny dots visible on the screen have no adverse effect on the performance of the TV and the TV is not considered defective. Therefore the appearance of a few (less than 1%) defective cells is not sufficient cause for the TV to be returned or repaired; or
  4. image retention or burn-in which can be a problem for phosphor based displays. In extreme cases this can be permanent.

Other Terms and Conditions

On Public Holidays, or other periods where regular business and wholesale operations are temporarily unavailable, response times may extend beyond the standard response times. Neither SONIQ nor its representatives provide loan equipment under the terms of the Express Warranty. Repairs or services required that are outside these terms of Standard Warranty may require a credit card payment prior to commencement of such services. You must register your Product online and retain your proof of purchase, as these documents will be required to validate a warranty claim.

Limitations

SONIQ makes no express warranties or representations other than set out in the Express Warranty.

Warranty Claims

If a fault covered by the SONIQ Confidence Warranty, the purchaser must follow the below Warranty Claim Procedure.

Warranty Claims Procedure

Before Lodging a Claim, please ensure you have understood the terms and conditions of the SONIQ Confidence Warranty, and:

  • Check to ensure that the installations of all power cables to the power points are secure and that the power is turned on.
  • Check all cables leads and connectors are connected properly and that all switches are turned on and functioning.
  • Check that all settings are set according to the instruction manual.
  • Obtain your proof of purchase

If testing finds no defect in the Product, you will be charged a No Fault Fee of $150.00 to cover the costs of service work and testing.

You can lodge a warranty claim by calling us or via E-Warranty.

  1. Lodging a claim via Phone
    1. Call SONIQ Warranty on 1300 765 663. Service claims may be made weekdays from 9 am to 5:30pm AEST, excluding public holidays. Alternatively you can contact us via email warranty@soniq.com
    2. Our staff will provide you with a Job Number.
    3. You will then be required to email or fax a copy of your original receipt for verification before we schedule your job as part of our warranty service.
    4. You will then need to make the Product available to SONIQ or an authorized repair agent for inspection or testing.
    5. The purchaser must bear the cost of the transport of the Product to and from SONIQ or the authorized repair agent to make the warranty claim, and all insurance of the Product.
  2. Lodging a claim via E-Warranty
    1. Create an E-Warranty account at www.soniq.com
    2. Register your product
      • Log into your SONIQ account and select the 'E-Warranty' tab.
      • Complete the form provided on the page and attach your receipt.
      • Confirm and submit your product information.
    3. Making a warranty claim
      • Log into your SONIQ account and select the 'E-Warranty' tab.
      • Locate your registered product in the table.
      • Click on 'View/Log Call' and complete the form provided.
      • Confirm and submit your product information.

A member of the SONIQ support team will then contact you and provide you with any additional details that you may require to complete the claim process.

Resolving your issues

If you have any concerns with, or do not understand our SONIQ Confidence Warranty Terms and conditions and claim procedure, we encourage you to contact us and we will make every endeavour to resolve your concerns.